Under normal circumstances, domestic items for the U.S.A are as stated for each item, with overseas orders being 4-6 weeks will allow for a longer shipping period. None of the delivery times are set in stone. We will endeavour to get your order out to you as quickly as possible without compromising the quality of our workmanship. Each item is made to order and delivery times will depend on the back log of work at that time. If you have any questions regarding delivery please do not hesitate to contact us.
Payments & Deposits
We accept personal and bank cashier's checks, made Payable to: Doves & Dandy's LLC. Funds must be cleared prior to goods being dispatched. With deposit checks, work will not be scheduled until funds are cleared. Our Pay Pal will accept credit card payments for your convenience. We will be able to take card payments over the phone shortly. We also accept cash transferred via Western Union.
We make every effort to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it and we apologise for any inconvenience it may cause. We also reserve the right to substitute Conchos and buckles on our products when they are no longer available to us.
We warranty our workmanship and quality of materials, for a period of 12 months. This does not include any acceptance of third party damage, wear and tear, theft, product abuse or any other mistreatment of our products. The warranty is based on correct storage and cleaning, or professional cleaning for garments. Our warranty does not cover any item which has been washed incorrectly or damaged in this process.
If there is any issue with our products we reserve the right to repair or replace, whichever is the most cost effective way to resolve our product faults inside the warranty period.
Returns Custom Made
As our leather and clothing products are specifically made to fit you, so we ask that you take accurate measurements. If when you have placed an order and discover you have made a mistake, contact us immediately. This will allow us to make any corrections necessary, if we have not started your order. Any corrective work may be charged. All of our custom and bespoke items are made to order and not before. We guarantee the quality and high standards of our workmanship. If our product is not fit for purpose because of customer error, no refunds will be given. If our product is faulty or is our error, a full refund will be given.
Returns Stock Items
If you purchase stock items, these may be returned for a refund, excluding shipping. The items must be returned, not worn or damaged in any way, as we must be able to resell these items as new. If any item is returned damaged or worn, no refund will be given.
Orders and Shipping
We accept orders and ship worldwide. The majority of our customers use PayPal, as their preferred method of payment. For all orders overseas, please e-mail your interest and we will be happy to advise on cost for postage & packing.
We endeavour to find the best value method of postage, but will always make sure your order is covered by insurance. This is usually through USPS. If you require a fast shipping method, we can provide you with UPS or FedEx prices on request.
Should you have any questions about the merchandise, please do not hesitate to call or e-mail us. Our goal is to provide you with a personal service so that you are completely happy with your purchase.
Damages must be reported to us within 24 hours of receipt of your goods. Please save all packing material for inspection.